Refund policy

Returns & Refund Policy

At Ninelines, we want you to love your purchase. If something isn’t right, you may request a return or exchange within 30 days of delivery.

• Items must be unused, unwashed, and in their original condition and packaging.

• Returns are accepted for damaged, defective, or incorrect items.

• Please contact our customer support with your order number and clear photos/video of the issue.

• Once your return is approved and received, your refund or replacement will be processed.

• Delivery charges are non-refundable, unless the item received was damaged, defective, or incorrect.

• Items damaged due to misuse or normal wear are not eligible for return.

For any assistance, please contact our customer support team.